77 Russell Street

People were treated with dignity and compassion. Staff supported privacy, independence and personal choices.

“Relatives told us and we observed, staff respected people and treated them with dignity and compassion.” from the report

Care plans reflected people's needs, preferences, routines, communication and goals. Staff knew the people they supported well.

“Care plans were individualised and reflected people's current needs, preferences, and daily routines.” from the report

People were supported to take part in activities suited to their interests and to socialise with others. Their wishes were respected if they did not want to join in.

“Examples included going to the cinema, attending discos, going to the park, and cycling.” from the report

Relatives were kept informed, and staff understood how people communicated. The management team was described as open during the inspection.

“Relatives we spoke with described a positive and close working relationship with the management team.” from the report

Fire risk assessments had not been reviewed since 2019, extinguisher servicing was overdue and a fire door was propped open. Inspectors said this placed people at increased risk of harm.

“Risks relating to fire safety had not been adequately assessed and mitigated placing people at increased risk of harm.” from the report

Audits had not identified problems with fire safety, infection control, radiators or medicines. This led to a breach of good governance requirements.

“Audits had failed to ensure fire safety arrangements were robust, placing people at increased risk of harm.” from the report

There was no cleaning schedule for much of the property or for bedrooms between respite stays. Inspectors also found dust, dirt and a bathroom without hand soap.

“There was no cleaning schedule for the rest of the property and for cleaning of rooms between respite stays.” from the report

Some medicines records did not show allergy information or clear start and end dates. Medicine-room temperatures were not being recorded at the time of inspection.

“2 people's medicine administration records had blank start and end dates.” from the report

One of four staff files checked did not contain a reference from a previous role involving children or vulnerable adults. The provider was advised to strengthen recruitment checks.

“We recommend the provider ensure satisfactory evidence of conduct and verification for leaving previous roles working with children and vulnerable adults are reviewed during the recruitment process.” from the report