Lincoln Road
Walsall, WS1 · 0.4 km
Residential
Rated 7 years agocare home
CQC report explained · a residential care home, run by Hilton Rose Retirement Home
Hilton Rose Retirement Home Ltd
30 Broadway North, Walsall, WS1 2AJ
Goodpublished 30 January 2024, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- Staff understood safeguarding and people's risks. Medicines were usually administered safely, infection control procedures were followed, and incidents were reviewed.
- Effective?
- Good
- This area was not inspected during this focused inspection. Its previous rating was carried forward to calculate the overall rating.
- Caring?
- Good
- This area was not inspected during this focused inspection. Its previous rating was carried forward to calculate the overall rating.
- Responsive?
- Good
- This area was not inspected during this focused inspection. Its previous rating was carried forward to calculate the overall rating.
- Well-led?
- Good
- Inspectors found effective quality checks, a person-centred culture and good involvement of people, relatives and staff.
The latest report, explained
What inspectors found, January 2024
Rated Good; inspectors found people were safe and well supported, although some medicines were unavailable on the inspection day.
This was an unannounced focused inspection on 13 December 2023. One inspector and an Expert by Experience spoke with a person living in the home, relatives and staff. They reviewed care plans, medicine records, staff files and quality checks.
The home was rated Good for Safe and Well-led. Inspectors found that staff understood risks, medicines were usually given safely, infection control procedures were followed and there were systems to learn from incidents. They also found person-centred care, activities and regular involvement of people and relatives.
Some medicines were unavailable for two people on the inspection day because of a prescribing and dispensing error. The provider acted quickly, sought medical advice and no one came to harm. The inspection did not assess Effective, Caring or Responsive, so those ratings were carried forward from the previous inspection.
What inspectors praised
Managing risks
Risks were assessed and care plans gave staff clear guidance about how to reduce them. Staff understood people's individual risks.
“Risks were assessed, and plans were put in place to mitigate the risks.” from the report
Safe medicines practice
Staff had medicine training and were observed giving medicines as prescribed. Records and storage checks were accurate.
“Medicines were administered in line with the providers policy.” from the report
Person-centred care
Care plans recorded people's preferences and wishes. Staff knew these plans and supported people with activities and time outside the home.
“Care plans were person centred and gave staff details about people's preferences and wishes relating to their care needs.” from the report
Quality monitoring
The provider used regular audits and acted on issues identified through external checks, including fire safety and infection control.
“The provider had quality assurance systems in place.” from the report
What inspectors were concerned about
Medicine availability
needs fixingSome medicines were unavailable for two people on the inspection day because of an error in prescribing and dispensing. The provider took action and no one came to harm.
“Some medicines were not available to 2 people on the day of the inspection.” from the report
Waiting for help
minorOne person said staff were busy and they sometimes had to wait for support. Inspectors observed that people's needs were met promptly and said this did not affect their care.
“Staff are always busy, I sometimes have to wait for help.” from the report
Questions to ask them, based on this report
- 01What changes have been made to prevent medicines being unavailable because of prescribing or dispensing errors?
- 02How do you make sure people receive prompt help when staff are busy?
- 03How are people's risks and care plans reviewed after a fall or other incident?
- 04How do residents and relatives influence activities and changes in the home?
- 05What were the previous ratings for Effective, Caring and Responsive, which were not inspected this time?
This was a focused inspection of Safe and Well-led only; the other ratings were carried forward from the previous inspection on 19 March 2018. This explanation was written from the published report of 30 January 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Hilton Rose Retirement Home Ltd
5 rated inspections over 8 years: the service has improved, from Inadequate to Good.
- January 2024Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Hilton Rose Retirement Home Ltd →
- February 2022Inspected but not ratedSafe: Inspected but not rated
- March 2018Goodstayed GoodSafe: GoodWell-led: Good
- December 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- December 2015Requires improvementup from InadequateSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- August 2015InadequateSafe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
- October 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- August 2011
Registered with the Care Quality Commission on 16 August 2011.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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