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CQC report explained · a nursing home, run by Qualia

Hillside Care Home

Hillside Avenue, Liverpool, L36 8DU

Goodpublished 2 November 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on Hillside Care Home on 2 November 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of Hillside Care Home

7 rated inspections over 5 years: the service has improved, from Inadequate to Good.

  1. November 2023Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  2. March 2023Goodup from Requires improvement

    We are reading this report · the original is on cqc.org.uk

  3. July 2021Requires improvementstayed Requires improvement
    Safe: Requires improvementWell-led: Good

    Read this report on cqc.org.uk

  4. September 2020Requires improvementup from Inadequate
    Safe: Requires improvementWell-led: Requires improvement

    Read this report on cqc.org.uk

  5. April 2020Inadequatedown from Requires improvement
    Safe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate

    Read this report on cqc.org.uk

  6. August 2019Requires improvementup from Inadequate
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement

    Read this report on cqc.org.uk

  7. December 2018Inadequate
    Safe: InadequateEffective: Requires improvementCaring: InadequateResponsive: Requires improvementWell-led: Inadequate

    Read this report on cqc.org.uk

  8. August 2017

    Registered with the Care Quality Commission on 30 August 2017.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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