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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Luna Care Services

Heron Lea Residential Home

Mill Lane, Witton, Norwich, NR13 5DS

Goodpublished 31 July 2025, 13 months ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The report

We have not explained this report yet

The CQC has not yet published an inspection report for Heron Lea Residential Home. That is usual for a newly registered service.

The story over the years

Every inspection of Heron Lea Residential Home

4 rated inspections over 8 years: the service has slipped, from Good to Inadequate.

  1. February 2023Inadequatecurrent ratingstayed Inadequate
    Safe: InadequateEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Inadequate
  2. December 2021Inadequate
    Safe: InadequateWell-led: Inadequate
  3. March 2021Inspected but not rated
    Safe: Inspected but not rated
  4. July 2017Goodstayed Good
    Safe: GoodWell-led: Good
  5. March 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  6. July 2024

    Registered with the Care Quality Commission on 15 July 2024.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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