Mary Chapman Court

People and relatives told inspectors they felt safe. Staff understood how to report safeguarding concerns.

“I feel safe and secure. I only have to ring a bell, and someone comes.” from the report

Risk assessments guided staff on reducing risks, including falls. Staff also made referrals to other professionals when needed.

“Risk assessments provided information to direct staff to mitigate risk as far as possible.” from the report

The home checked references and DBS information when recruiting. Staff received induction and further training for their roles.

“A process was in place to ensure suitable staff were recruited safely to the service.” from the report

The home had quality checks that identified shortfalls and an improvement plan to track actions.

“A robust quality assurance system was in place which was effective in identifying shortfalls in the quality and standard of care.” from the report

The reason for giving some 'as needed' medicines was not consistently recorded. Inspectors also found that some guidance needed more detail, although action was taken during the inspection.

“Information relating to the reason for administration of 'as required medicines' was not consistently recorded.” from the report

Inspectors found issues with the safe storage of creams and recording where pain patches were applied. The registered manager corrected these issues during the inspection.

“For example, safe storage of creams and where pain patches were applied on people's bodies.” from the report

Staff gave mixed feedback about staffing levels. The manager said staffing was reviewed regularly using a dependency tool and that recruitment had taken place to fill vacancies.

“We received mixed feedback from staff regarding staffing levels in the home.” from the report

Most feedback about staff was positive, but one person said a few staff were not as good as others. The manager said action would be taken.

“Most care staff are very good, a few a bit iffy.” from the report