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CQC report explained · a nursing home, run by BUPA Group

Heathbrook House Care Home

223-229 Worcester Road, Stoke Heath, Bromsgrove, B61 7JA

Requires improvementpublished 24 February 2023, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on Heathbrook House Care Home on 24 February 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of Heathbrook House Care Home

6 rated inspections over 7 years: the service has slipped, from Good to Requires improvement.

  1. February 2023Requires improvementcurrent ratingstayed Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  2. May 2022Requires improvementstayed Requires improvement
    Safe: Requires improvementWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  3. March 2022Requires improvement
    Safe: InadequateWell-led: Requires improvement

    Read this report on cqc.org.uk

  4. March 2021Inspected but not rated
    Safe: Inspected but not rated

    Read this report on cqc.org.uk

  5. March 2020Goodstayed Good
    Safe: GoodResponsive: Requires improvementWell-led: Good

    Read this report on cqc.org.uk

  6. August 2017Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  7. September 2015Good
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  8. May 2014

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  9. December 2012

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  10. April 2012

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  11. January 2012

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  12. November 2010

    Registered with the Care Quality Commission on 25 November 2010.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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