Merwood Rest Home
Blackpool, FY2 · 0.2 km
Residential
Rated 8 years agocare home
CQC report explained · a residential care home, run by Haddon Court
Haddon Court Limited
8-14 Haddon Road, Blackpool, FY2 9AH
Goodpublished 15 February 2024, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People felt safe and inspectors found enough staff, safe recruitment, safe medicines practice and good infection control. They found no concerns about managing safe eating and drinking in relation to the choking concern that prompted the inspection.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Requires improvement
- Risk management and auditing systems had weaknesses and new measures were still being embedded. The home had not recently held residents' and relatives' meetings or used satisfaction surveys.
The latest report, explained
What inspectors found, February 2024
Rated Good overall; safe care was rated Good, but well-led was Requires Improvement and risk and oversight systems were still being developed.
This was an unannounced focused inspection on 31 October and 7 November 2023. Inspectors looked only at Safe and Well-led. They spoke with people, relatives, staff and professionals, observed care, looked around the home and checked care, medicines and management records.
The home was rated Good for Safe. People said they felt safe. Inspectors found enough staff, safe recruitment, safe medicines practice and good infection control. They found no concerns about managing the choking-related risks that prompted the inspection.
The home was rated Requires Improvement for Well-led. The provider had identified weaknesses in risk management and auditing, but new systems were still being put in place. The home had also not recently held residents' and relatives' meetings or used satisfaction surveys.
The overall rating stayed Good because the other three question ratings were carried forward from the previous comprehensive inspection in 2019. This inspection did not examine the circumstances of the death that prompted the inspection.
What inspectors praised
People felt safe
People were protected from abuse and staff had training and guidance about keeping people safe.
“People were protected against the risk of abuse. Staff received training to understand what abuse was, how to recognise it and steps to take to keep people safe.” from the report
Safe staffing and recruitment
Inspectors found staffing levels were based on people's needs and recruitment systems remained safe.
“The provider took a systematic approach to ensure staffing levels met people's needs safely.” from the report
Safe medicines practice
Staff followed safe medicines procedures, gave medicines in a person-centred way and had their competence checked.
“Medicines were managed safely and properly. We observed staff followed safe processes during the inspection and administering medicines in a person-centred way.” from the report
Kind, person-centred culture
People and relatives gave positive feedback about the staff and manager. Inspectors found the culture was open, inclusive and focused on people.
“The provider and manager had created a culture that was open, inclusive and put people at the centre of the care and support they received.” from the report
What inspectors were concerned about
Risk systems still developing
needs fixingThe provider had recently found weaknesses in risk management. New digital care planning and risk assessment arrangements were being introduced and needed time to become established.
“The provider had recently found shortfalls in their risk management process and implemented new measures to address this, which will take time to embed.” from the report
Some incidents were not reviewed
seriousStaff did not always flag accidents and incidents for the manager to review. The provider took immediate action through further training and extra monitoring.
“However, we found staff did not always flag these events for review by the manager.” from the report
Audits and feedback needed improvement
needs fixingAuditing systems were not yet reliable enough, and the home had not recently held meetings with residents and relatives or used satisfaction surveys.
“Since the manager started in post around May 2023, they had not held a residents and relatives meeting, but told us they were looking at how best to do this.” from the report
Questions to ask them, based on this report
- 01What changes have you made to risk assessments and care plans since the inspection, and how do you check that they are working?
- 02How do staff now make sure every accident or incident is flagged, investigated and used for learning?
- 03Have you started regular residents' and relatives' meetings or satisfaction surveys since the inspection?
- 04What audits are now used to check the environment, care planning, infection control and risk management?
- 05Has the manager applied to register with CQC, as there was no registered manager in post at the inspection?
This was a focused inspection of Safe and Well-led only; the other three question ratings were carried forward from the previous comprehensive inspection in 2019. This explanation was written from the published report of 15 February 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Haddon Court Limited
4 rated inspections over 8 years: the service has improved, from Requires improvement to Good.
- February 2024Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- January 2022Inspected but not ratedSafe: Inspected but not rated
- April 2019Goodstayed GoodSafe: GoodWell-led: Good
- December 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 8 December 2010.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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