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CQC report explained · a residential care home, run by Mrs Jennifer Khan

Grosvenor Park Community Project

33 Grosvenor Park Road, Walthamstow, London, E17 9PD

Goodpublished 14 September 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
People told inspectors they felt safe. The home had suitable staffing, risk assessments, safeguarding procedures, recruitment checks and medicines systems.
Effective?
Good
People's needs were assessed before they moved in. Staff had induction, training, supervision and support, and worked with health professionals when needed.
Caring?
Good
People were treated with kindness, dignity and respect. Staff involved people in decisions and supported them to maintain their independence.
Responsive?
Good
Care was personalised and care plans were reviewed with people. Staff supported activities, relationships, communication needs and access to complaints procedures.
Well-led?
Good
The registered manager worked directly with staff and was described as approachable. Audits, meetings and feedback were used to monitor and improve the service.
The latest report, explained

What inspectors found, September 2023

Grosvenor Park Community Project was rated Good; inspectors found safe, kind and personalised care across all five areas.

This was an unannounced inspection on 03 August 2023 and 22 August 2023. One inspector spoke with all five people living at the home, two relatives and staff. They also checked care records, staff files, training, risk assessments, medicines records and management audits.

The inspectors found that people were protected from abuse and avoidable harm. Staffing levels were suitable, recruitment checks were completed, medicines records were accurate and the home was clean. People received support from staff with suitable training and knowledge.

People said staff treated them with kindness and respect. They were involved in decisions about their care, supported to stay independent and helped to follow their interests. The home had systems for handling complaints, learning from incidents and checking the quality of care.

All five CQC areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found good outcomes for people and consistent management. The previous inspection, published on 03 August 2018, was also rated Good.

What inspectors praised

  • People felt safe

    People told inspectors they felt safe, and staff understood how to respond to abuse or other risks.

    “People told us they felt safe living at the home.” from the report

  • Suitable staffing and recruitment

    The home had enough staff to meet people's needs and completed checks before staff started work.

    “The provider had enough staff working at the service to ensure people's needs were met.” from the report

  • Personalised support

    People helped shape their care plans and received support based on their individual needs, choices and preferences.

    “People received care and support that was personalised and responsive to their individual needs.” from the report

  • Kind and respectful care

    Staff supported people's dignity, independence, equality and involvement in decisions about their care.

    “People were involved in decisions about their care.” from the report

  • Open management

    The manager was described as approachable and encouraged people, relatives and staff to raise issues and suggest improvements.

    “People and relatives spoke positively about the management and staff team.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How would you meet my relative's particular mental health needs and monitor changes in their health?
  2. 02How do you cover staffing when a member of staff is absent at short notice?
  3. 03How often would my relative's care plan and risk assessments be reviewed with them?
  4. 04What activities and support would be available to help my relative maintain relationships, independence and personal goals?
  5. 05How can my relative or family raise a complaint, and how would the home respond?

This was an unannounced inspection covering all five CQC key questions, including infection prevention and control; the previous inspection ratings were all Good. This explanation was written from the published report of 14 September 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Grosvenor Park Community Project

3 rated inspections over 7 years: the service has held its Good rating throughout.

  1. September 2023Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Grosvenor Park Community Project →

  2. August 2018Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. September 2016Good
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  4. November 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  5. March 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  6. November 2011

    Registered with the Care Quality Commission on 1 November 2011.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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