Greatwood House

People were protected from abuse and avoidable harm. Staff understood how to recognise and report safeguarding concerns.

“People were safeguarded from abuse and avoidable harm.” from the report

Staff were trained and assessed as competent to give medicines. People had no concerns about their medicines.

“Staff had received appropriate training and competency assessments around the administration of medication.” from the report

Inspectors saw caring interactions. Staff knew people and supported their choices, dignity and independence.

“Staff treated people with kindness and respect. We observed caring interactions between staff and people living at the home.” from the report

People could take part in activities inside and outside the home, including visits, shopping and local luncheon clubs.

“Staff supported people with a range of activities within and outside the home.” from the report

People knew how to complain and inspectors found that concerns were listened to and dealt with appropriately.

“People's concerns and complaints were listened to, responded to and used to improve the quality of care.” from the report

Two staff records did not show that the previous health and social care employer had been contacted for a reference. Inspectors made a recommendation that recruitment practices should meet the required standard.

“We found two examples where the previous health and social care provider had not been contacted for a reference.” from the report

Some care plans did not contain enough personalised detail, even though staff could explain how they supported people. Inspectors recommended reviewing the plans.

“Care plans did not always contain sufficient detail and were not consistently reflective of the level of staff knowledge.” from the report

Records did not consistently show that people and their families had been involved in care plan reviews.

“Care plans did not consistently demonstrate that people and their families were involved in care plan reviews.” from the report

The staffing numbers met the home's dependency tool at the inspection, but some people and staff gave mixed feedback about whether staffing levels were enough.

“I have to wait sometimes… they do their best but there's not enough of them.” from the report

Staff spent a lot of time completing duplicate records. Some records could wrongly suggest that personal care had not been provided, although it had been recorded elsewhere.

“The records were misleading and looked like support with personal care had not been given but it had been recorded on another form.” from the report