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CQC report explained · a residential care home, run by Welltower

Ash Court Care Home

Brookside Avenue, Knotty Ash, Liverpool, L14 7NB

Goodpublished 12 May 2025, 15 months ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The latest report, explained

What inspectors found, December 2023

Rated Good; inspectors found safe, kind and personalised care, with some communal areas and décor needing modernisation.

The home provides accommodation and personal care for up to 42 people. There were 40 people living there when inspectors visited. The inspection was unannounced on the first day and announced on the second day.

Inspectors spoke with people living at the home, relatives and staff. They reviewed care records, medicines records, recruitment files and management records. They also checked infection prevention and control.

All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines management, suitable risk assessments and warm, respectful care. People were supported with food, activities, choices and contact with their families.

Some communal areas and décor were tired or worn. The manager said there was an improvement plan for redecoration and modernisation. The previous rating, under the former provider, was also Good in July 2018.

What inspectors praised

  • People felt safe

    Everyone inspectors spoke with said they felt safe. The home had enough staff, safety checks and systems for reviewing risks and incidents.

    “Everyone we spoke with said they felt safe living at the home.” from the report

  • Kind and respectful care

    People and relatives gave positive feedback about staff. Inspectors observed warm interactions and found that dignity and privacy were respected.

    “We observed warm and familiar caring interactions between staff and people throughout the duration of our inspection.” from the report

  • Personalised support

    Care plans recorded people's routines, preferences and specific needs. People were supported to make choices about their care and daily lives.

    “Care plans were written in a respectful manner which focused on the needs of the person first” from the report

  • Good leadership and checks

    The home used quality checks and action plans to identify and complete improvements. Staff said the manager welcomed feedback and supported them.

    “The home was subject to in depth checks and evaluation using a robust quality assurance framework.” from the report
What inspectors were concerned about

  • Some areas need modernising

    minor

    Some communal areas and parts of the décor were tired or worn. The manager said there was an improvement and redecoration plan.

    “Some of the communal areas and décor was tired and worn in places.” from the report
Questions to ask them, based on this report
  1. 01Which communal areas and parts of the décor are included in the improvement plan?
  2. 02What work has already been completed, and when will the remaining redecoration be finished?
  3. 03How will you make sure there are enough staff and that call bells continue to be answered promptly?
  4. 04How will my relative's routines, food preferences, activities and changing needs be recorded and reviewed?
  5. 05How can residents and relatives give feedback, and how will you show what has been done in response?

This inspection covered all five key questions and included checks of infection prevention and control, care records, medicines, staffing, recruitment and management systems. This explanation was written from the published report of 28 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Ash Court Care Home

3 rated inspections over 7 years: the service has improved, from Requires improvement to Good.

  1. December 2023Goodcurrent rating
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Ash Court Care Home →

  2. January 2022Inspected but not rated
    Safe: Inspected but not rated
  3. July 2018Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. January 2017Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  5. March 2022

    Registered with the Care Quality Commission on 3 March 2022.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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