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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Suffolk Serenity Living

Feltwell Lodge

Lodge Road, Feltwell, Thetford, IP26 4DR

Requires improvementpublished 14 January 2023, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Requires improvement
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Feltwell Lodge. That is usual for a newly registered service.

The story over the years

Every inspection of Feltwell Lodge

Each visit the CQC has published, newest first, back to the day the service was registered.

  1. January 2023Requires improvementcurrent rating
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  2. May 2025

    Registered with the Care Quality Commission on 23 May 2025.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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