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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Suffolk Serenity Living

Burlingham House

Dell Corner Lane, North Burlingham, Norwich, NR13 4EQ

Goodpublished 6 July 2021, 5 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Outstanding
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Burlingham House. That is usual for a newly registered service.

The story over the years

Every inspection of Burlingham House

7 rated inspections over 6 years: the service has improved, from Requires improvement to Good.

  1. July 2021Goodcurrent rating
    Safe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
  2. February 2021Inspected but not rated
    Safe: Inspected but not rated
  3. June 2019Requires improvementdown from Good
    Safe: Requires improvementWell-led: Requires improvement
  4. December 2018Goodup from Requires improvement
    Safe: GoodResponsive: Requires improvementWell-led: Good
  5. December 2017Requires improvementstayed Requires improvement
    Well-led: Requires improvement
  6. July 2017Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  7. March 2017Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  8. December 2015Requires improvement
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  9. March 2026

    Registered with the Care Quality Commission on 30 March 2026.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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