Draycombe House

People received kind, compassionate and personalised care from staff who knew them well. Staff respected people's privacy, dignity, choices and communication needs.

“People received kind and compassionate care from staff who knew them well.” from the report

People had returned to activities such as local clubs, family visits and local amenities. This was an improvement since the previous inspection.

“People told us they enjoyed the activities they followed in the community.” from the report

Staff were trained to manage medicines safely and followed systems for administering, recording and storing them.

“People were supported by staff who followed systems and processes to administer, record and store medicines safely.” from the report

Inspectors found enough staff to meet people's needs. Staff understood how to recognise and report abuse, and recruitment checks were carried out.

“People were protected from abuse because staff understood how to identify and report any concerns.” from the report

Some risks to people's health, safety and welfare had not been assessed, or the assessments were not strong enough. Inspectors said this placed people at risk of harm.

“People were not protected against the risk of harm and infection because some risks had not been assessed and some risk assessments were not robust.” from the report

Some checks on equipment and the premises had not been completed. The manager arranged the required checks during the inspection.

“Some checks on the safety of equipment had not been carried out.” from the report

The home's systems did not identify the problems with risk assessments and safety checks. The manager also lacked knowledge in some areas of responsibility.

“The provider had failed to operate effective systems to ensure the quality and safety of the service.” from the report

Some staff had not completed training about keeping people safe. The manager had arranged for the required training to be completed.

“Some staff had not completed training around how to ensure people were safe.” from the report