Dove House Residential Home

People were protected from abuse and avoidable harm. Staff understood how to raise safeguarding concerns.

“People were safeguarded from abuse and avoidable harm.” from the report

Inspectors saw staff respond when people needed help, including responding quickly to call bells.

“We observed staff provided support to people when this was needed and responded quickly to call bells when these were used.” from the report

Medicines were generally given safely and as prescribed. Staff who administered them had training and competency checks.

“People were supported to receive their medicines safely.” from the report

People and staff were involved in the running of the home and in decisions about care.

“People and staff were involved in the running of the service and the care they received.” from the report

Some medicine protocols and administration records did not contain enough detail to show that medicines were offered consistently and their effects monitored.

“Some medicine protocols and administration records required more detail to help show people's medicines were offered consistently and their effectiveness monitored.” from the report

One of the three recruitment files checked did not show all the required checks. The manager later provided information showing the file had been updated.

“1 staff recruitment file did not show all the required recruitment checks had been completed.” from the report

One area of health and safety checks needed closer oversight. The manager said this would be checked going forward.

“We found 1 area of health and safety checks required more oversight.” from the report