Cypress Court

The home had recruited a more stable staff team and inspectors found enough staff to support people safely. People were supported by staff who knew their needs.

“The home had recruited a stable and consistent staff team, with limited use of agency staff or nurses.” from the report

Staff protected people's privacy and dignity and encouraged independence. Inspectors saw compassionate interactions and found that people and relatives were involved in care decisions.

“We observed warm, compassionate and considerate interactions between staff and people during the inspection.” from the report

Audits and action plans had become more robust. The management team acted on issues from the previous inspection and recorded improvements.

“The management team completed a range of audits and quality monitoring processes in the areas of medicines management, health and safety, infection prevention and control, care plans and people's dining experiences.” from the report

People's needs, choices and risks were recorded in detailed care plans. These were reviewed and updated when people's needs changed.

“People's needs and choices were assessed and detailed in their care plans.” from the report

Some liquid and topical medicines were not marked with their opening date. Inspectors recommended that the home follow current guidance on managing these medicines.

“However, not all topical treatments or liquid medicines were marked with a date of opening.” from the report

Fluid charts were not always accurate because drinks given during visits from relatives were not always recorded. The manager took immediate action to address this.

“However, fluid charts were not always completed accurately.” from the report

Some people said they could not always understand staff, and one person felt uncomfortable when staff spoke to each other in another language. The home was asked to review how staff communicate.

“The staff are kind but they don't always understand you” from the report

Activities were happening more often, but people showed limited interest and some said they were bored. The home was reviewing the programme and looking for transport for community activities.

“I'm so bored, I'd like to go out more” from the report

There were some signs and colour-coded equipment, but inspectors found that more orientation aids were needed to help people living with dementia move around the home.

“However, people living with dementia would benefit from further implementation of dementia friendly orientation aids to enable them to navigate the home environment more effectively.” from the report