Bentley Manor

People and relatives spoke highly of staff, describing them as kind, approachable, patient and understanding.

“The staff are very caring and very understanding. They are approachable and will sit and talk with you.” from the report

Medicines records were accurate and medicines were given as prescribed. Risks, falls and incidents were recorded, reviewed and used to guide further action.

“Medicines were managed safely, and people received their medicines as prescribed.” from the report

Care plans included people's needs, choices, likes, dislikes and food preferences. Staff updated records when people's needs changed.

“People's care plans were person centred and contained detailed information on their needs and choices.” from the report

The management team used audits, meetings and action plans to monitor quality and improve care. People, relatives and staff had regular opportunities to give feedback.

“The provider completed a range of audits to ensure quality monitoring was robust and effective.” from the report

Some staff said staffing levels were not always enough in one area of the home. The registered manager reviewed this immediately and added a carer permanently.

“However, some staff members told us they felt there was not enough staff in one area of the home.” from the report