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CQC report explained · a nursing home, run by Welford Healthcare

Corbrook Park

Audlem Road, Audlem, Crewe, CW3 0HF

Goodpublished 9 January 2024, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The latest report, explained

What inspectors found, January 2024

Corbrook Park is rated Good overall; inspectors found kind, organised care, but safety needed improvement because call bells were sometimes unanswered for too long.

Inspectors visited on 14, 27 and 30 November 2023 without announcing the visits. They spoke with people, relatives, staff and a health professional. They observed care and checked care, medicine, staffing, recruitment and management records.

The overall rating stayed Good. People generally felt safe and said staff were kind. Medicines were managed safely, the home was clean, and staff supported people to make choices about their care.

The Safe rating fell from Good to Requires Improvement. Some people waited too long for call bells to be answered. Staff did not always follow risk plans fully, although the manager acted straight away when inspectors raised these issues.

This was a focused inspection of Safe and Well-led only. The other areas were not inspected and their previous ratings were used to calculate the overall Good rating. Well-led remained Good.

What inspectors praised

  • People felt safe

    People told inspectors they felt safe. Staff had safeguarding training and understood how to protect people from harm.

    “People were safeguarded from abuse and avoidable harm.” from the report

  • Medicines

    Staff were trained and checked as competent to give medicines. The home also carried out medicine safety audits.

    “People were supported to receive their medicines safely.” from the report

  • Clean environment

    Inspectors found the home clean and well maintained. Staff followed infection control procedures and had enough protective equipment.

    “The environment was clean and well maintained.” from the report

  • Management and improvement

    Inspectors found quality checks and an action plan. Managers responded immediately to issues raised during the inspection.

    “Managers were open and transparent, responding immediately to any issues raised during the inspection.” from the report
What inspectors were concerned about

  • Call bell delays

    needs fixing

    Some people waited too long for staff to answer their call bells. Records confirmed that this happened on some occasions.

    “I have to wait a long time for my bell to be answered.” from the report

  • Risk plans not always followed

    serious

    Staff did not always follow recorded plans to reduce risks. Inspectors found toiletries that should have been locked away were accessible, and some risk assessments were missing.

    “However, in some cases staff had not always followed these plans.” from the report

  • Staff allocation

    needs fixing

    The report recommends reviewing how staff are allocated and deployed, taking account of the building's layout. The manager was already monitoring call bell response times.

    “We recommend the provider reviews the allocation and deployment of staff, taking into account the layout of the building.” from the report

  • Action after racism concerns

    minor

    An issue was raised about some staff experiencing racism at work. The manager had acted, but not all staff knew what action had been taken.

    “However, not all staff were aware of the actions taken in response.” from the report
Questions to ask them, based on this report
  1. 01What are the current call bell response times, and how are delays being monitored and reduced?
  2. 02How do you make sure every staff member follows each person's risk plan, including plans about personal items and eating and drinking?
  3. 03How are staff allocated across the building, particularly at times when people may need help quickly?
  4. 04How far has the new electronic care management system been embedded, and how do you check that records are complete and up to date?
  5. 05What action was taken after concerns about racism at work, and how were staff informed?

This was a focused inspection of Safe and Well-led only; the other ratings were carried over from the last inspection and used to calculate the overall rating. This explanation was written from the published report of 9 January 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Corbrook Park

5 rated inspections over 9 years: the service has improved, from Requires improvement to Good.

  1. January 2024Goodcurrent rating
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Corbrook Park →

  2. February 2021Inspected but not rated
    Safe: Inspected but not rated
  3. March 2018Goodup from Requires improvement
    Safe: GoodWell-led: Good
  4. March 2017Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  5. October 2015Requires improvementstayed Requires improvement
    Responsive: Good
  6. May 2015Requires improvement
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  7. January 2023

    Registered with the Care Quality Commission on 16 January 2023.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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