Clevedon House

People could choose their routines, activities and meals. Risk assessments helped them use public transport, access the community and manage some medicines themselves.

“People were able to make choices about their day to day lives and how they wished to spend their time.” from the report

Inspectors found enough staff to meet people's care needs and support social activities. New staff had checks and worked alongside experienced staff before working independently.

“There were sufficient staff to meet people's needs.” from the report

People looked relaxed and said they felt safe and well cared for. Inspectors saw kind interactions and found staff to be motivated and cheerful.

“Staff were well motivated and cheerful which provided a happy and comfortable atmosphere for people to live in.” from the report

The manager knew people well and was approachable. Regular checks identified shortfalls and records showed that improvements were made in good time.

“The provider had systems in place to monitor the quality of the service.” from the report

Medicine administration records were signed, but separate stock records did not always match the amounts recorded as received. The manager said this would be investigated.

“Records we looked at did not always correspond to amounts recorded as received on the administration records.” from the report

Some bathroom equipment needed replacing to support good infection control. The manager gave assurances that some items would be replaced.

“However, some equipment in bathrooms would benefit from replacement to ensure good infection control was promoted.” from the report