CQC report explained · a residential care home, run by Dignus Healthcare

Chance Drive

1 Chance Drive, Smethwick, B66 1TT

Requires improvementpublished 17 December 2021, 4 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask

Safe?: Requires improvement; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Good; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Requires improvement; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC published its most recent report on Chance Drive on 17 December 2021. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk

The story over the years

Every inspection of Chance Drive

3 rated inspections over 2 years: the service has slipped, from Good to Requires improvement.

December 2021Requires improvementcurrent ratingstayed Requires improvement
Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
We are reading this report · the original is on cqc.org.uk
August 2021Requires improvementdown from Good
Safe: Requires improvementWell-led: Inadequate
We are reading this report · the original is on cqc.org.uk
August 2019Good
Safe: GoodWell-led: Good
Read this report on cqc.org.uk
March 2019
Registered with the Care Quality Commission on 11 March 2019.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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