39 School Lane

People were encouraged to make their own decisions and staff used the least restrictive approach. Care plans and capacity assessments supported people's rights.

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests;” from the report

Medicines records showed medicines were given as prescribed. Staff were trained and assessed as competent, and guidance for medicines given when needed had improved.

“People were now supported to receive their medicines safely.” from the report

Inspectors found enough suitable staff and safe recruitment checks. Staff received induction and worked alongside more experienced colleagues.

“The provider ensured there were sufficient numbers of suitable staff.” from the report

The provider had introduced regular checks, action plans and a learning culture. People and staff said their views were listened to.

“The provider now had a clear management structure that monitored the quality of care to drive improvements in service delivery.” from the report

Inspectors found that equipment and stored items in the garden could still create avoidable risks. The registered manager said this would be addressed without delay.

“There was no evidence of harm to people, but we found some risks could be further reduced. This included in relation to the equipment and storage of items in the garden area.” from the report

The home had recent staff vacancies, although inspectors found there were enough staff at the time of the visit. New staff were due to start.

“The leadership at the home were being supported by the provider to progress recent staff vacancies and new staff were due to commence employment.” from the report