Cepen Lodge

Risk assessments were reviewed monthly and updated when people's needs changed. Staff had detailed guidance for risks such as falls, skin problems and pressure ulcers.

“Risk management plans were available to give staff guidance on how to support people safely.” from the report

People and relatives said staff were kind and caring. Inspectors also saw warm interactions and staff who knew people well.

“We observed during our inspection warm interactions between people and staff, and it was clear staff knew people very well.” from the report

The home had regular quality checks by managers and other staff. Actions for improvement were recorded, shared and followed up.

“At this inspection we found systems were embedded and quality monitoring was regularly taking place.” from the report

Inspectors found that people received medicines as prescribed. Staff had medicines training and their competence was checked.

“At this inspection, this had improved, and people had their medicines as prescribed.” from the report

When staffing reduced to night levels at 8pm, people in the dementia household were sometimes left with intermittent supervision. Inspectors recommended reviewing evening staffing through observations and feedback from people.

“This meant people had intermittent staff supervision in the dementia household.” from the report

The home recorded when patches were applied and changed, but did not record checks between applications to confirm they were still in place. The manager introduced a checking procedure, which inspectors recommended monitoring.

“We found there was no documented monitoring that the patches remained in place.” from the report