Cedar Mews

People told inspectors they felt safe and staff responded to requests for help. Risk assessments and emergency evacuation plans were in place.

“People told us they felt safe at Cedar Mews.” from the report

People were involved in care planning and could choose when to get up, go to bed, eat meals and spend their day.

“People told us they made day to day decisions about their lives, choosing the time they got up and went to bed, where they ate their meals, and how they spent their day.” from the report

People's food and drink needs were met, with choices about meals and where to eat. Staff monitored health and worked with health professionals.

“People's nutritional and hydration needs were met.” from the report

The management team worked with other agencies, listened to feedback and shared learning with staff. Staff described teamwork and an open culture.

“A proactive approach to seeking staff feedback and the provision of support, encouraged an open and inclusive culture for staff.” from the report

Audits before the inspection found that prescribed creams and dietary supplements were not always given. Inspectors found improvements, but families should check how the action plan is kept under review.

“A recent quality and monitoring visit carried out by commissioners identified shortfalls in some aspects of medicine management.” from the report

Some records did not fully explain how a person's mental capacity had been assessed. The manager had committed to improving the detail in future assessments.

“We found some assessments could be improved to provide greater detail to show how people's capacity had been determined.” from the report