Damascus House

People were supported to make choices about their daily lives, activities, food and education. Staff helped people remain as independent as possible.

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests” from the report

There were enough staff to meet people's needs, and many staff had worked at the home for a long time. This meant staff knew people well.

“Most staff at the service had been employed for a significant amount of time.” from the report

Inspectors found a warm and friendly atmosphere. People, relatives and staff felt able to raise concerns and said management listened.

“People, relatives, and staff told us the management and staff were approachable and listened when they had concerns.” from the report

Care plans and risk assessments were clear and personalised. Medicines were stored, administered and checked safely.

“Care plans and risk assessments were person centred providing clear and accurate information in line with best practice” from the report

Some communal areas needed their decoration refreshed. The provider acted and made the improvements identified after the inspection.

“We noted some décor in communal areas needed refreshing.” from the report