CQC report explained · a residential care home, run by Carlton Hall

Carlton Hall Residential Home and Village

Chapel Road, Carlton Colville, Lowestoft, NR33 8BL

Goodpublished 27 July 2022, 4 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask

Safe?: Good; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Good; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Good; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC published its most recent report on Carlton Hall Residential Home and Village on 27 July 2022. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk

The story over the years

Every inspection of Carlton Hall Residential Home and Village

4 rated inspections over 5 years: the service has improved, from Requires improvement to Good.

July 2022Goodcurrent rating
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
We are reading this report · the original is on cqc.org.uk
January 2021Inspected but not rated
Safe: Inspected but not rated
December 2018Goodup from Inadequate
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
June 2018Inadequate
Safe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
April 2017Inspected but not rated
Safe: Inspected but not rated
March 2017Requires improvement
Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
September 2021
Registered with the Care Quality Commission on 6 September 2021.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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