Brondesbury Road

People were supported to make choices, take reasonable risks and develop everyday skills. Staff focused on what people could do and their personal goals.

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.” from the report

Inspectors found that staff understood people well and protected their privacy, dignity and independence.

“People received kind and compassionate care. Staff protected and respected people's privacy and dignity.” from the report

The home used different communication methods for individual needs, including British Sign Language interpreters and communication aids.

“People's preferred methods of communication were highlighted in their care plans. There were a range of communication formats, each personalised to the specific needs of the person.” from the report

Inspectors found that medicines were recorded properly and that risks were assessed, reviewed and managed without unnecessarily limiting people's choices.

“There were no gaps in the MARs we reviewed which provided assurance medicines were being given as prescribed.” from the report

Staff said they had many administrative duties as well as care duties. They said this sometimes meant they did not have enough time for care work. The registered manager said this would be reviewed.

“However, discussions with staff showed that they had many administrative duties in addition to their care duties which meant they did not always have enough time to complete their care duties.” from the report

Staff said training was mostly online after the COVID-19 pandemic. They reported that it was less interactive and harder for deaf people and people who are hard of hearing because sign language was not always available.

“The training is more online and less interactive. It is difficult to take everything on board.” from the report