Alison House

Inspectors found enough staff to meet people's needs safely. Recruitment checks and staff training records were also reviewed.

“Enough staff were employed to meet people's care and support needs, flexibly, safely, and staffing levels matched the rota.” from the report

Medicines were stored, given and recorded safely. Staff training was refreshed regularly.

“People's medicines records were fully completed, and up to date.” from the report

People appeared relaxed and positive with staff and managers. Inspectors found the culture open, inclusive and focused on people's needs.

“The home had a culture that was open, positive, inclusive, empowering, and person-centred.” from the report

The provider and managers carried out regular audits covering areas such as care plans, training, health and safety, incidents and the environment.

“Thorough audits took place by the provider, managers, and staff that were regularly reviewed and kept up to date.” from the report

Some relatives said personal care was not always attended to quickly enough. They felt this was more likely when agency staff were working.

“Sometimes people's personal care isn't attended too quickly enough, but I think that is more an issue when agency staff are on.” from the report

Some relatives said stays were cancelled late because of emergency placements. This was passed to the registered manager for investigation.

“The service is good, and management is much better, but it always seems to be us that gets cancelled.” from the report

One staff member said confidentiality was not always maintained by regular managers. This was fed back to the registered manager.

“Sometimes it is difficult to discuss your problems with the [Registered] manager, confidentiality is not maintained by the regular managers on the service.” from the report

One staff member said the safety of the service needed to be assessed. Inspectors reported this concern to the provider, who said they would look into it.

“I think the safety of the service needs to be assessed.” from the report