Blackwell Care Centre

People and relatives spoke positively about staff. Inspectors also saw kind and thoughtful interactions.

“We saw lots of kind and thoughtful interactions between people and staff.” from the report

The home was clean and infection prevention procedures were being followed.

“The service was kept clean and people were protected from the risk of an acquired health infection.” from the report

People could access external healthcare services, and staff contacted health professionals when they were concerned.

“People had access to GP, dentist services and other healthcare professionals.” from the report

People generally viewed the quality and variety of the food positively. Options were available for specific dietary requirements.

“People told us the quality and variety of the food was generally good.” from the report

There were not enough staff at night to meet people's needs safely. Inspectors found this could put people at risk during routine care or an emergency.

“Due to a lack of staff at night, people were placed at risk of harm.” from the report

Staff did not always put their training into practice, and some accidents and medicine incidents were not reported. This reduced the provider's ability to learn from problems.

“Accidents and incidents were not always reported, which meant the provider was not consistently able to use this information to identify trends and to prevent reoccurrences.” from the report

Capacity assessments did not consistently record people's views or explain the decision being considered. Staff did not consistently understand how to support people to make decisions.

“Records of assessments of capacity did not consistently document the views of people or relatives, or clearly state what decision the person was being asked to make.” from the report

People who needed alternative communication methods did not always receive them. Some people were not consistently supported with relevant activities, including regular opportunities to leave their room.

“People were not consistently supported to take part in activities that were relevant or meaningful to them.” from the report

The provider's checks did not reliably find or correct problems, and earlier feedback had not consistently resulted in improvements.

“The provider's audit systems failed to identify issues we found on this inspection.” from the report