Ashness Lodge
London, N15
Residential
Rated 2 years agoReport explained
CQC report explained · a nursing home, run by Pathfinder Ashness Care
Ashness View
41 Cranleigh Road, London, N15 3AB
Goodpublished 3 October 2023, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- Inspectors found robust risk assessments, safe medicines systems, safe recruitment and suitable infection prevention arrangements. Staff had training and medicines competency checks.
- Effective?
- Good
- The report does not give a rating for this question in this inspection.
- Caring?
- Good
- The report does not give a rating for this question in this inspection.
- Responsive?
- Good
- Care plans recorded people's likes, preferences and goals. People and relatives were involved in care planning, and people were supported to choose activities and maintain relationships.
- Well-led?
- Good
- Inspectors found effective audits, visible and approachable management, staff support and opportunities for people, relatives and staff to influence the service.
The latest report, explained
What inspectors found, October 2023
Ashness View rated Good; inspectors found safe, personalised care and effective management, with improvements since the last inspection.
Inspectors made an unannounced visit on 4 September 2023. One inspector spoke with a person living at the home, staff, managers and a relative. They also checked care plans, risk plans, medicines records, staff files, policies and quality records.
The home was rated Good overall. Safe, Responsive and Well-led were each rated Good. Inspectors found that risks and medicines were managed safely, care was personalised, people had choices, and staff understood people's needs.
The previous rating was Requires Improvement, published in 2019. The provider had been in breach of Regulation 12 at that time. Inspectors found that improvements had been made and the home was no longer in breach.
What inspectors praised
Risk and medicines
Risk assessments were detailed and staff understood how to reduce avoidable harm. Medicines were prescribed, given, recorded and stored through safe systems.
“People were supported by staff who followed systems and processes to prescribe, administer, record and store medicines safely.” from the report
Personalised support
Care plans reflected people's preferences and recovery goals. Staff knew people's needs well and involved people and relatives in reviews.
“Care and support were delivered in a person-centred way.” from the report
Choice and activities
People could choose activities, attend day services and keep in touch with family and friends. The report describes support for a holiday chosen by one person.
“People were supported to participate in their chosen social and leisure interests on a regular basis.” from the report
Management oversight
Regular audits and governance meetings helped identify and address issues. Staff said they felt supported and able to speak up.
“Governance processes were effective and helped to hold staff to account, keep people safe, and provide good quality care and support.” from the report
What inspectors were concerned about
Inspectors raised no specific concerns in this report.
Questions to ask them, based on this report
- 01How will you update my relative's risk assessments as their needs change?
- 02How often will my relative's medicines records and staff competency checks be reviewed?
- 03How will my relative be involved in writing and reviewing their care plan?
- 04What activities and day services could be offered to match my relative's interests and preferences?
- 05How can my family raise a complaint or concern, and how will we be told what action was taken?
This inspection rated Safe, Responsive and Well-led; Effective and Caring were not rated in the report. This explanation was written from the published report of 3 October 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Ashness View
5 rated inspections over 9 years: the service has improved, from Requires improvement to Good.
- October 2023Goodcurrent ratingup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2019Requires improvementdown from GoodSafe: Requires improvementResponsive: GoodWell-led: Requires improvement
- April 2017Goodup from Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- March 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- August 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 24 November 2010.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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Same provider
Other services run by Pathfinder Ashness Care Limited
1 other service on the CQC register. A pattern across a group tells you more than one report.
Good
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