Ashness Lodge

People told inspectors they felt safe. Staff understood safeguarding and knew how to recognise and report abuse.

“People were safeguarded from abuse and avoidable harm.” from the report

There were enough staff, including for one-to-one support. Inspectors saw staff being patient and not rushed.

“Staff were not rushed; they were patient and had time to provide the support that was needed.” from the report

The home had a clear management structure. Audits and other checks were regular and helped identify and address concerns.

“Governance processes, for example audits, were carried out regularly, were effective and helped provide good quality care and support.” from the report

Staff said they were respected, supported and able to raise concerns. People and staff were involved in the running of the home.

“Staff told us they were able to raise concerns without any fear of what might happen as a result.” from the report

Inspectors found the home clean, without bad smells, and saw staff following infection prevention practices.

“We observed the home environment and found it to be clean and free from any malodours.” from the report

Some staff checks showing they were competent to manage medicines were out of date. The manager said this would be addressed, and updated checks were sent to CQC after the inspection.

“However, some staff competency checks were out of date.” from the report