Ambleside Bank Care Home

There were enough staff to meet people's needs and keep them safe. Staff had safeguarding training and knew how to report concerns.

“Enough staff were deployed to keep people safe and meet their needs.” from the report

People received medicines on time and as prescribed. Administration was clearly recorded, including arrangements for medicines given when needed.

“People received their medicines on time and as prescribed, with administration clearly recorded.” from the report

Inspectors found the home clean, with up-to-date infection control policies and effective cleaning arrangements.

“The home was clean with effective cleaning and infection control processes in place.” from the report

The home sought people's views through meetings and surveys. It shared updates about actions taken in response to feedback.

“Meetings included a review of actions taken since the last meeting, so people could see their wishes or requests had been met.” from the report

The provider used audits, meetings and action plans to monitor the service and identify improvements.

“Action plans were used to identify areas for improvements. These were updated regularly to record progress made.” from the report

There was no registered manager in post during the inspection. The current manager had applied to register, but the application was still being assessed.

“At the time of our inspection there was not a registered manager in post.” from the report