Eastwood House
Ilford, IG3 · 0.2 km
Residential
Rated 3 years agocare home
CQC report explained · a residential care home, run by Mrs Sarbjit Soor
Acorn Care Home
83 Blythswood Road, Goomayes, Ilford, IG3 8SJ
Goodpublished 17 February 2024, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People felt safe and risks to their safety were assessed and regularly reviewed. Medicines, recruitment and infection control were managed safely.
- Effective?
- Good
- This question was not inspected during this visit. Its previous rating was used when calculating the overall rating.
- Caring?
- Good
- This question was not inspected during this visit. Its previous rating was used when calculating the overall rating.
- Responsive?
- Good
- Care was personalised and reviewed when people's needs changed. Staff supported communication, activities, relationships and people's dietary requirements.
- Well-led?
- Good
- The provider had close oversight of the home and used audits, meetings and feedback to monitor care. People, relatives and staff were involved and spoke positively about the service.
The latest report, explained
What inspectors found, February 2024
Rated Good; inspectors found safe, personalised care and strong day-to-day oversight, but this was a focused inspection.
The inspection was unannounced and took place on 18 October 2023. One inspector spoke with people living at the home, staff and relatives. They reviewed care plans, risk assessments, recruitment files, training records, audits and the environment.
The home was rated Good overall. Inspectors found that people were protected from abuse and avoidable harm, received medicines safely, and had risks assessed and reviewed. Staff used suitable infection control measures and followed safe recruitment processes.
People received care that reflected their needs and preferences. Staff supported communication, activities, relationships and dietary needs. Inspectors also found kind care and close involvement from the provider, with regular checks on the quality of the service.
This was a focused inspection of Safe, Responsive and Well-led. These three areas were rated Good. Effective and Caring were not inspected during this visit, so their previous ratings were carried forward when calculating the overall rating.
What inspectors praised
People felt safe
The home had safeguarding processes, detailed risk assessments and checks on the environment and equipment. Staff had training and knew how to report possible abuse.
“People felt safe. There were processes in place to safeguard people from abuse.” from the report
Personalised support
Care plans were based on people's needs and preferences and were updated when circumstances changed. Staff also worked with health and social care professionals.
“People received personalised care and support that was individual to their needs and preferences.” from the report
Kind and inclusive care
People and relatives praised the caring approach. Inspectors found that privacy, dignity, independence and involvement in care were respected.
“People and relatives praised the caring and inclusive nature of the service.” from the report
Close leadership
The provider was regularly present, knew people's needs and maintained close relationships with people and relatives. Quality checks, staff meetings and feedback systems were in place.
“The manager had a very good understanding of people's needs and maintained a good oversight of the service.” from the report
What inspectors were concerned about
Inspectors raised no specific concerns in this report.
Questions to ask them, based on this report
- 01How will you assess and review my relative's individual risks and care needs?
- 02How will you support my relative's communication needs, including any dementia, sensory or language needs?
- 03How will you make sure medicines are given safely and records remain accurate?
- 04What activities and support for relationships would be available for my relative?
- 05What recent feedback, audits or care-plan reviews show how the home is improving care?
This was a focused inspection of Safe, Responsive and Well-led only; Effective and Caring were not inspected and their previous ratings were carried forward when calculating the overall rating. This explanation was written from the published report of 17 February 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Acorn Care Home
3 rated inspections over 9 years: the service has held its Good rating throughout.
- February 2024Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2018Goodstayed GoodSafe: GoodResponsive: GoodWell-led: Good
- August 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 7 January 2011.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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