CQC report explained · a residential care home, run by Voyage

25 Welby Close

25 Welby Close, Maidenhead, SL6 3PY

Requires improvementpublished 15 November 2019, 6 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask

Safe?: Requires improvement; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Requires improvement; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Requires improvement; Is care built around the person? Care plans, activities, complaints.
Well-led?: Requires improvement; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC has not yet published an inspection report for 25 Welby Close. That is usual for a newly registered service.

The story over the years

Every inspection of 25 Welby Close

3 rated inspections over 4 years: the service has slipped, from Good to Requires improvement.

November 2019Requires improvementcurrent ratingdown from Good
Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
March 2017Goodstayed Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
June 2015Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
September 2022
Registered with the Care Quality Commission on 6 September 2022.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Voyage 1 Limited

240 other services on the CQC register. A pattern across a group tells you more than one report.