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CQC report explained · a residential care home, run by Trust Care

Woodlea Care Home

61 Bawtry Road, Doncaster, DN4 7AD

Goodpublished 8 December 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Inspectors found that risks were identified and managed, medicines were handled safely, infection control was effective and there were enough staff. Recruitment checks and safeguarding training were also in place.
Effective?
Good
This key question was not inspected during this focused visit. Its previous rating was used to calculate the overall rating.
Caring?
Good
People were treated with kindness, dignity and respect. Staff supported people to make choices about their care, including where to sit and what to eat.
Responsive?
Good
This key question was not inspected during this focused visit. Its previous rating was used to calculate the overall rating.
Well-led?
Good
Inspectors found an open and positive culture. Audits identified shortfalls and action plans were used to address them in a timely way.
The latest report, explained

What inspectors found, December 2023

Rated Good; inspectors found safe, kind care and strong management at Woodlea Care Home.

This was an unannounced focused inspection on 20 November 2023. One inspector and an Expert by Experience spoke with 8 people, 4 relatives and 6 staff. They also reviewed care, medicines, recruitment and management records, and watched how staff supported people.

The home was rated Good overall. Inspectors found that people were safe, treated kindly and involved in decisions about their care. They found enough staff, safe medicines systems, detailed care plans and a clean, well-maintained building.

Management was rated Good. Audits were used to find problems and action plans were put in place. People and relatives said they were happy with the care and found the manager and staff approachable.

This was a focused inspection of Safe, Caring and Well-led only. These three ratings remained Good. Effective and Responsive were not inspected, so the overall rating also used ratings from the previous inspection.

What inspectors praised

  • People felt safe

    Risks were assessed and managed, care plans gave staff clear instructions, and people told inspectors they felt safe. There were enough staff to meet people's needs.

    “Risks associated with people's care were identified and managed to keep people safe.” from the report

  • Kind and respectful care

    People and relatives were positive about the care. Inspectors saw staff respecting privacy and involving people in everyday decisions.

    “People were supported by staff who were kind, caring and supported them to meet their needs.” from the report

  • Good management systems

    The home used regular audits and action plans to deal with issues. People and relatives found the manager and staff approachable.

    “The provider had several audits in place to monitor the quality of the service and these had been robust in identifying shortfalls.” from the report

  • Personalised support

    People's choices were respected, and bedrooms were personalised with support from staff and relatives.

    “People's bedrooms were personalised, and staff had supported people and their relatives to present their room in the way they chose.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01What were the previous ratings for Effective and Responsive, which were not checked during this inspection?
  2. 02How do you make sure staffing levels remain enough when people's needs change or staff are unavailable?
  3. 03How are medicines prescribed for use as required reviewed, and how do you check they are given safely?
  4. 04How are people's views from residents' meetings and questionnaires used to make changes?
  5. 05How do you check that care plans remain accurate and reflect each person's current needs?

This was a focused inspection of Safe, Caring and Well-led only; Effective and Responsive were not inspected and their previous ratings were used for the overall rating. This explanation was written from the published report of 8 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Woodlea Care Home

2 rated inspections over 6 years: the service has held its Good rating throughout.

  1. December 2023Goodcurrent rating
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Woodlea Care Home →

  2. February 2022Inspected but not rated
    Safe: Inspected but not rated

    We are reading this report · the original is on cqc.org.uk

  3. November 2020Inspected but not rated
    Safe: Inspected but not rated

    Read this report on cqc.org.uk

  4. November 2017Good
    Safe: GoodCaring: GoodWell-led: Good

    Read this report on cqc.org.uk

  5. September 2016

    Registered with the Care Quality Commission on 8 September 2016.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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