Willowcroft

The home had enough suitable staff and a consistent team. Staff had been safely recruited, although some longer-term DBS checks needed updating.

“The provider ensured there were sufficient numbers of suitable staff.” from the report

Risks were assessed and staff knew how to reduce them. People or their representatives were involved in decisions about risk.

“Staff took action to mitigate any identified risks.” from the report

Inspectors found that medicines were being managed safely. Staff had training and their medicine skills were checked regularly.

“People were supported to receive their medicines safely.” from the report

The home had a calm, open culture. People were able to raise concerns, and staff said they could speak openly with managers.

“There was a positive and open culture at the service.” from the report

Staff supported people to have choice and control and used the least restrictive approach. The home was also working towards goals that supported independence.

“People were supported to have maximum choice and control of their lives” from the report

Some longer-term staff did not have an updated DBS check. The manager planned to refresh checks for current staff, and staff had signed declaration forms in the meantime.

“We identified that some of the longer-term staff did not have an update on their DBS.” from the report

The care plan template did not always record people's character in a sufficiently person-centred way. The manager was working with the provider to improve it.

“The registered manager had identified the care plan template did not always produce records in the most person-centred way.” from the report