Deneside Court
Jarrow, NE32
NursingDementia
Rated 11 months agocare home
CQC report explained · a residential care home, run by Careline Lifestyles
Wilkinson Park
Harbottle, Rothbury, Morpeth, NE65 7DP
Goodpublished 10 November 2025, 9 months ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The latest report, explained
What inspectors found, October 2023
Rated Requires Improvement; inspectors found some safety, activity, record-keeping and management weaknesses, with an ongoing breach of good governance.
This was an unannounced focused inspection. Inspectors visited on 27 June and 13 July 2023, spoke with people, relatives, staff and professionals, and checked care, medicines, staff and management records.
The home had enough staff to meet people's needs. Medicines systems had improved, safeguarding referrals were made correctly, and the home was following the Mental Capacity Act. However, risk management, premises security, infection control and cleanliness were not consistently effective.
Some people said they were bored. Records did not always show that activities, one-to-one time and community access were provided as planned. Records about care assessments, agency staff training and people's cooking skills were also incomplete.
The overall rating was Requires Improvement. The home remained in breach of Regulation 17 because its systems for checking quality, safety, records and people's outcomes were not effective enough. The caring question was not inspected, so its previous rating was used in the overall rating.
What inspectors praised
Staffing
Inspectors found that staffing levels were sufficient to meet people's needs. Recruitment checks were completed before staff started work.
“There were sufficient staff deployed to meet people's needs.” from the report
Mental Capacity Act
The home was working within the Mental Capacity Act. Where people were deprived of their liberty, the necessary legal authorisations were in place.
“We found the service was working within the principles of the MCA and if needed, appropriate legal authorisations were in place to deprive a person of their liberty.” from the report
Medicines
The home had improved its medicines systems since the previous inspection. Inspectors found only minor recording shortfalls with topical medicines, which the manager said had been addressed.
“A system was in place to manage medicines safely.” from the report
Progress towards independence
Management gave examples of people gaining independence and wellbeing, including several people moving on to independent living.
“They also explained how several people had moved onto independent living.” from the report
What inspectors were concerned about
Risk and premises safety
seriousRisk checks and monitoring were not fully effective. Inspectors found problems involving premises security, infection control, one person's room and visitor safety.
“An effective system to ensure risks were assessed, monitored, and managed was not fully in place.” from the report
Activities and community access
needs fixingSome people felt bored. Records did not always show meaningful occupation or one-to-one support, and vehicle and driver availability limited access to the local community.
“Some people told us they were bored.” from the report
Agency staff training records
needs fixingThe home had a staff training system, but records did not always show that agency staff had completed training for the specific needs of residents.
“Records relating to agency staff did not always demonstrate what training they had undertaken to meet the specific needs of people who lived at the service.” from the report
Weak quality monitoring
seriousThe home had not done enough to monitor quality, safety, records and people's outcomes. This was an ongoing breach of Regulation 17.
“An effective system to monitor the quality and safety of the service was still not fully in place.” from the report
Communication and complaints oversight
needs fixingSeveral relatives wanted more communication. Complaints were recorded in care plans, but there was no central overview to identify patterns and trends.
“There was no central overview of the number or type of complaints or concerns that people had raised so any themes and trends could be analysed and monitored.” from the report
Questions to ask them, based on this report
- 01What changes have you made to risk assessments, premises security, infection control and visitor safety since this inspection?
- 02How do you now prove that agency staff have completed training for the specific needs of people living here?
- 03How do you record and monitor one-to-one hours, meaningful activities and access to the local community?
- 04What central system now records complaints and concerns, and how do you use it to identify patterns?
- 05How are relatives and health and social care professionals now asked for feedback and kept informed?
This was a focused inspection of Safe, Effective, Responsive and Well-led; Caring was not inspected and its previous comprehensive-inspection rating was carried forward. This explanation was written from the published report of 24 October 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Wilkinson Park
8 rated inspections over 8 years: the service has held its Requires improvement rating throughout.
- October 2023Requires improvementcurrent ratingstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- September 2023Requires improvementdown from GoodSafe: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- December 2020Goodup from Requires improvementSafe: Requires improvementEffective: GoodResponsive: GoodWell-led: Good
- January 2020Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
- October 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementWell-led: Requires improvement
- August 2016Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- May 2015Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- October 2013
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- September 2011
Registered with the Care Quality Commission on 13 September 2011.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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