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CQC report explained · a residential care home, run by Whitmore Vale Housing Association

Whitmore Vale House

Churt Road, Hindhead, GU26 6NL

Goodpublished 7 July 2023, 3 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on Whitmore Vale House on 7 July 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of Whitmore Vale House

5 rated inspections over 8 years: the service has held its Good rating throughout.

  1. July 2023Goodcurrent ratingup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  2. January 2021Requires improvementstayed Requires improvement
    Safe: GoodWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  3. April 2020Requires improvementdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: GoodWell-led: Requires improvement

    Read this report on cqc.org.uk

  4. December 2017Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good

    Read this report on cqc.org.uk

  5. December 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  6. July 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  7. March 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  8. December 2011

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  9. September 2011

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  10. January 2011

    Registered with the Care Quality Commission on 21 January 2011.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Whitmore Vale Housing Association Limited

4 other services on the CQC register. A pattern across a group tells you more than one report.

Haven House

Haslemere, GU27
Good
Residential
Rated 7 years agocare home

The Pines

Hindhead, GU26
Good
Residential
Rated 8 years agocare home

Westlands

Woking, GU22
Good
Residential
Rated 8 years agocare home
Nearby

Other care homes near Hindhead

All in Surrey

The Pines

Hindhead, GU26 · 0.0 km
Good
Residential
Rated 8 years agocare home

Moorhouse Care Home

Hindhead, GU26 · 0.8 km
Requires improvement
ResidentialDementia
Rated 2 years agocare home

Langham Court

Hindhead, GU26 · 1.1 km
Good
NursingDementia
Rated 6 years agocare home