CQC report explained · a residential care home, run by St Annes Community Services

Whiteoak

2 Foston Close, Fagley, Bradford, BD2 3QF

Requires improvementpublished 3 October 2019, 6 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask

Safe?: Requires improvement; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Good; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Requires improvement; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC has not yet published an inspection report for Whiteoak. That is usual for a newly registered service.

The story over the years

Every inspection of Whiteoak

3 rated inspections over 5 years: the service has slipped, from Good to Requires improvement.

October 2019Requires improvementcurrent ratingdown from Good
Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
March 2017Goodstayed Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
November 2014Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
February 2024
Registered with the Care Quality Commission on 7 February 2024.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by St Anne's Community Services

26 other services on the CQC register. A pattern across a group tells you more than one report.