CQC report explained · a residential care home, run by Krystlegate

Whitebirch Lodge

102-104 Canterbury Road, Herne Bay, CT6 5SE

Goodpublished 4 December 2019, 6 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask

Safe?: Good; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Good; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Good; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC published its most recent report on Whitebirch Lodge on 4 March 2022. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk

The story over the years

Every inspection of Whitebirch Lodge

4 rated inspections over 4 years: the service has held its Good rating throughout.

March 2022Inspected but not ratedcurrent rating
Safe: Inspected but not rated
We are reading this report · the original is on cqc.org.uk
December 2019Goodup from Requires improvement
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
We are reading this report · the original is on cqc.org.uk
December 2018Requires improvementstayed Requires improvement
Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
Read this report on cqc.org.uk
April 2018Requires improvementdown from Good
Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
Read this report on cqc.org.uk
November 2015Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read this report on cqc.org.uk
January 2014
Report published without a new overall rating.
Read this report on cqc.org.uk
April 2013
Report published without a new overall rating.
Read this report on cqc.org.uk
December 2010
Registered with the Care Quality Commission on 13 December 2010.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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