White Pearl House

People were treated with dignity and respect. Staff supported choice, control and independence.

“People were treated well, and their individuality was respected.” from the report

Inspectors saw enough staff to meet people's needs without rushing. Recruitment checks had been completed before staff started work.

“During our inspection, we observed sufficient staff were deployed to meet people's needs and people received support in an unrushed and timely manner.” from the report

The home helped people keep in touch with relatives and take part in activities suited to their interests.

“People were supported to maintain relationships, follow their interests and take part in activities that were relevant to them.” from the report

Inspectors found improvements since the previous inspection. The home was clean and had enough protective equipment.

“People were protected from the risk of infection as staff were following safe infection and control practices.” from the report

An upper-level window could be opened wide enough for someone to climb out. Risk assessments, emergency evacuation plans and fire drills were missing or incomplete.

“We found a window above ground level that did not have a window restrictor in place.” from the report

Instructions for some medicines were incomplete, creams were not always recorded properly and the medicines room was too warm. Audits had not found these problems.

“Medicines were not always managed and stored safely.” from the report

Consent forms and capacity assessments were not always recorded. Some conditions attached to restrictions had not been met, and CCTV consent and signage were missing until inspectors raised this.

“Consent to care forms were either not always in place or not always signed.” from the report

Some support plans did not accurately describe people's current needs or how to respond if their health changed. Oral health records also needed updating.

“Care records were not always person centred as they did not include accurate information on how to safely care for people.” from the report

The provider's audits did not identify or address the problems found. There was also limited evidence that lessons were learned after incidents.

“The provider did not have an effective management structure and did not monitor the quality of care provided in order to drive improvement.” from the report