Wheatsheaf Court Care Home

Inspectors found that people received medicines as prescribed and that risks had been assessed. Staff had safeguarding and medicines training.

“The system for managing medicines ensured people were given the right dose at the right time.” from the report

There were enough staff to meet people's needs during the inspection. The provider also completed recruitment checks, including references and DBS checks.

“There were enough staff to keep people safe.” from the report

People were supported to see health professionals when needed. Staff recorded health concerns and the action taken.

“People were supported by staff to access healthcare services when required.” from the report

Staff asked for permission before providing day-to-day care and supported people to make their own decisions. The provider was working in line with the Mental Capacity Act.

“Throughout the inspection, we heard staff ask people for their permission when offering care and support” from the report

People did not always receive individual support that met their social and nutritional needs. Inspectors saw people left during meals, missing adaptive equipment and food being given too quickly.

“During an observation of the mealtime service we saw the lunch service was chaotic, people did not receive individualised support and their dignity was not protected.” from the report

Management checks did not identify or correct continuing problems with mealtime care. Some people did not have the equipment they needed, and some meals were cold.

“The oversight and governance of the service was not effectively managed.” from the report

Although staff had received training, inspectors did not always see this reflected in practice. New and agency staff were sometimes shadowing workers who were not following good practice.

“New staff start off on the wrong foot because they are not shadowing staff who deliver care how it should be.” from the report