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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Disabilities Trust

West Heath House

54 Ivy House Road, Birmingham, B38 8JW

Goodpublished 1 October 2021, 4 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for West Heath House. That is usual for a newly registered service.

The story over the years

Every inspection of West Heath House

4 rated inspections over 6 years: the service has held its Good rating throughout.

  1. October 2021Goodcurrent rating
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  2. January 2021Inspected but not rated
    Safe: Inspected but not rated
  3. November 2019Requires improvementdown from Good
    Safe: GoodEffective: Requires improvementWell-led: Requires improvement
  4. May 2017Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  5. January 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
  6. December 2024

    Registered with the Care Quality Commission on 13 December 2024.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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