Wallace Mews

Care records included people's preferences and choices. Inspectors found that staff respected people as individuals and supported their independence.

“People were supported in a way that respected them as individuals and their personal and cultural choices.” from the report

Inspectors found enough suitable staff and safe recruitment checks. Staff understood safeguarding and relatives and professionals said people were safe.

“The provider ensured there were sufficient numbers of suitable staff.” from the report

People appeared happy and relaxed with staff. Inspectors found a friendly, homely atmosphere and good relationships.

“There was a friendly and homely atmosphere at the service and people and staff enjoyed each other's company.” from the report

The home had a clear management structure, regular checks and an open culture. Families and professionals were involved in people's care and activities.

“There was a positive and open culture at the service.” from the report

Some doors to areas containing cleaning materials were unlocked, creating a potential hazard. The manager acted during the inspection to make the situation safe.

“We found a number of doors into areas where there were cleaning materials stored were unlocked.” from the report

There had been several minor medicines errors before the inspection. The home had provided refresher training and had recently introduced an electronic medicines records system.

“There had been a number of minor medicine errors at the home in the months prior to the inspection.” from the report

Most required training was completed, but some areas were below 80%. Ask the home which training areas were affected and how completion is being improved.

“The homes training record showed that most statutory training was well completed, although some areas were below 80% completion.” from the report

Inspectors found minor gaps in cleaning records. The manager was told about these gaps.

“There were some minor gaps in cleaning records which we brought the attention of the registered manager.” from the report