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CQC report explained · a residential care home, run by Vine Home Care

Vine House

375 Union Road, Oswaldtwistle, Accrington, BB5 3NS

Requires improvementpublished 30 January 2024, 2 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Medicines were not always managed safely and some health and safety risks were not properly assessed or controlled, placing people at risk.
Effective?
Good
People's needs were assessed and care was delivered effectively with good staff training and healthcare support.
Caring?
Good
Staff treated people with kindness and respect, knew them well, and involved them in decisions about their care.
Responsive?
Good
Care plans were personalised and complaints were listened to, but activities and stimulation were limited.
Well-led?
Requires improvement
Governance systems did not always identify or address risks and concerns, and staff supervision was lacking.
The latest report, explained

What inspectors found, January 2024

Rated Requires Improvement; inspectors found safe care and leadership issues, but effective, caring and responsive support.

Inspectors visited Vine House unannounced over two days in December 2023. They spoke with people living there, relatives, and staff, and reviewed records and the building.

They found medicines were not always managed safely, and some health and safety risks were not properly assessed or controlled. Communal areas were sometimes left unattended, and one staff member lacked references.

People felt safe and well cared for by kind and knowledgeable staff. Care was effective, with good support for health and decision-making. People were involved in their care and treated with respect.

Activities were limited, and some staff said there was not always time for meaningful engagement. Governance systems were in place but did not always identify or fix problems. The provider is working to improve these areas.

What inspectors praised

  • Kind and respectful staff

    People were treated with dignity and staff knew them well, creating a friendly atmosphere.

    “Throughout our inspection, we observed staff to be kind, caring and compassionate.” from the report

  • Good staff training

    Staff received induction and ongoing training to ensure they had the skills to care safely.

    “Training compliance rates were high in all areas.” from the report

  • Infection control followed

    The home was clean and staff followed infection control practices, with no visiting restrictions.

    “People were protected from the risk of infection as staff were following safe infection and control practices.” from the report
What inspectors were concerned about

  • Staffing oversight

    needs fixing

    Communal areas were sometimes left unattended, meaning people might not get help quickly if needed.

    “We noticed during the inspection the communal areas were unattended for some time.” from the report

  • Recruitment checks incomplete

    needs fixing

    One staff member did not have references on file, which is important for safe recruitment.

    “No action had been taken to seek references for 1 member of staff.” from the report
Questions to ask them, based on this report
  1. 01How does the home ensure medicines are stored and given safely?
  2. 02What steps are taken to assess and reduce risks to people's safety, including fire safety?
  3. 03How does the home make sure communal areas are supervised so people can get help quickly?
  4. 04What activities are available to keep people engaged and stimulated each day?
  5. 05How often do staff receive supervision and support to maintain good care standards?

This was a comprehensive inspection covering all key areas of care and management. This explanation was written from the published report of 30 January 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Vine House

3 rated inspections over 9 years: the service has slipped, from Good to Requires improvement.

  1. January 2024Requires improvementcurrent ratingdown from Good
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement

    Read what inspectors found at Vine House →

  2. February 2017Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. April 2015Good
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. June 2019

    Registered with the Care Quality Commission on 5 June 2019.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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