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CQC report explained · a residential care home, run by Tynefield

Victoria House

27 Victoria Road, Grappenhall, Warrington, WA4 2EN

Goodpublished 13 March 2019, 7 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on Victoria House on 13 March 2019. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of Victoria House

6 rated inspections over 3 years: the service has held its Good rating throughout.

  1. March 2019Goodcurrent ratingup from Requires improvement
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  2. November 2018Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  3. March 2018Requires improvementup from Inadequate
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement

    Read this report on cqc.org.uk

  4. September 2017Inadequatedown from Requires improvement
    Safe: InadequateResponsive: InadequateWell-led: Inadequate

    Read this report on cqc.org.uk

  5. May 2017Requires improvementdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement

    Read this report on cqc.org.uk

  6. October 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  7. August 2014

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  8. April 2014

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  9. December 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  10. September 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  11. January 2013

    Registered with the Care Quality Commission on 18 January 2013.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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