Victoria House

The home had the specialist staff needed to provide a fuller rehabilitation service, including occupational therapy, physiotherapy, psychology and neurological speech and language therapy.

“These included occupational therapists, physiotherapists, psychologists and a neurological speech and language therapist.” from the report

Individual risks, including falls, pressure injuries and seizures, were assessed and reviewed regularly. Fire safety improvements identified at the previous inspection had been completed.

“The provider had maintained an effective system to identify, assess, monitor and manage individual risks arising from people's conditions and choices.” from the report

Therapy and daily care reflected people's needs, choices and communication preferences. People were supported to take part in activities and maintain contact with family.

“Our observations and discussions with staff showed people's therapy sessions were arranged to meet their needs, respected their choices, and were in line with current standards and good practice.” from the report

Inspectors found greater stability, better communication and improvements that had been maintained since the previous inspection.

“The registered manager had introduced a period of stability, which had improved staff morale, and communications with staff, people who used the service, and their families.” from the report

The home recorded and reviewed accidents, incidents and near misses. Learning was shared with staff and used to reduce the risk of harm happening again.

“The provider continued to operate an effective online system to learn from incidents, accidents and near misses.” from the report

The necessary fire door work had been completed, but at the time of the inspection the provider was still seeking checks and certification. Families may want to confirm that this was completed.

“At this inspection, the necessary works had been completed and the provider was seeking to have the fire doors checked and certified.” from the report

There were enough staff to support people safely, and reliance on agency staff had reduced. However, the provider was still recruiting, so families should ask how staffing levels and specialist cover are maintained.

“The provider had reduced their dependency on agency staff and continued to recruit.” from the report