Valley View Court

Inspectors saw staff speaking to people politely and supporting them with dignity. People said staff were caring.

“We saw many examples of staff approaching and responding to people in a kind and caring way and staff appeared to know people well.” from the report

Inspectors found enough staff to meet people's needs and safe recruitment checks, including Disclosure and Barring Service checks.

“There were enough staff to meet people's needs and keep them safe.” from the report

The home had arrangements for preventing and managing infections, including the effective use of protective equipment.

“We were assured that the provider was using PPE effectively and safely.” from the report

Although nutritional monitoring was poor for some people, inspectors saw pleasant mealtimes with plentiful, well-presented food and choices.

“We observed people had pleasant mealtime experiences and were provided with choice and of food and drink, which looked well-presented and plentiful.” from the report

Some medicines were not given as prescribed. Records and storage arrangements were inconsistent, and some required instructions or protocols were missing.

“The provider had failed to ensure safe medicine management systems were in place.” from the report

Risk assessments did not always give staff the guidance they needed. Records did not show that some people received high-calorie snacks or other nutritional support required by their care plans.

“The lack of robust risk management processes meant people were not protected from harm or injury.” from the report

Some people had restrictions, including sensor mats, without the required capacity assessments and best-interest decisions.

“Mental capacity assessments and best interest decisions were not in place for some people despite having restrictions placed on them.” from the report

Care plans were not always completed promptly or personalised enough. Separate electronic systems also meant important information was not always available to all staff.

“People's needs were not always appropriately assessed and their needs were not clearly reflected within their care plans.” from the report

Some people did not have plans for how they wanted to spend their time and were observed sitting for long periods.

“We observed this meant people spent long periods of time sitting in their rooms, in communal areas.” from the report

Audits and other quality checks did not identify or address the problems inspectors found. Actions after incidents were not always followed up.

“Systems to record, assess, monitor and improve the service were not sufficiently robust.” from the report