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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Georgian House (Torquay)

Two Trees

33 Milehouse Road, Plymouth, PL3 4AF

Requires improvementpublished 27 July 2023, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Two Trees. That is usual for a newly registered service.

The story over the years

Every inspection of Two Trees

4 rated inspections over 7 years: the service has slipped, from Good to Requires improvement.

  1. July 2023Requires improvementcurrent ratingdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. June 2018Goodstayed Good
    Safe: GoodEffective: GoodWell-led: Good
  3. February 2017Goodstayed Good
    Safe: Good
  4. May 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  5. June 2026

    Registered with the Care Quality Commission on 15 June 2026.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Georgian House (Torquay) Limited

3 other services on the CQC register. A pattern across a group tells you more than one report.

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