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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Filey Care and Support

Two Rivers

100 Long Lane, London, N3 2HX

Inadequatepublished 9 November 2023, 2 years ago

Rated Inadequate: inspectors found the service performing badly and the CQC has taken enforcement action.

The five questions inspectors ask
Safe?
Inadequate
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Inadequate
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Inadequate
Are people treated with kindness and dignity?
Responsive?
Inadequate
Is care built around the person? Care plans, activities, complaints.
Well-led?
Inadequate
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Two Rivers. That is usual for a newly registered service.

The story over the years

Every inspection of Two Rivers

4 rated inspections over 7 years: the service has slipped, from Good to Inadequate.

  1. November 2023Inadequatecurrent ratingdown from Good
    Safe: InadequateEffective: InadequateCaring: InadequateResponsive: InadequateWell-led: Inadequate
  2. May 2023Goodstayed Good
    Safe: GoodWell-led: Requires improvement
  3. September 2019Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  4. January 2017Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  5. September 2024

    Registered with the Care Quality Commission on 27 September 2024.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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