CQC report explained · a residential care home, run by Heathwaite Care Homes

Twin Oaks

Victoria Road, Windermere, LA23 2DL

Goodpublished 21 July 2023, 3 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask

Safe?: Good; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Good; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Good; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC published its most recent report on Twin Oaks on 21 July 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk

The story over the years

Every inspection of Twin Oaks

6 rated inspections over 8 years: the service has improved, from Inadequate to Good.

July 2023Goodcurrent ratingup from Requires improvement
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
We are reading this report · the original is on cqc.org.uk
February 2022Requires improvement
Safe: Requires improvementWell-led: Requires improvement
We are reading this report · the original is on cqc.org.uk
June 2021Inspected but not rated
Safe: Inspected but not rated
Read this report on cqc.org.uk
May 2018Goodstayed Good
Safe: GoodWell-led: Good
Read this report on cqc.org.uk
March 2016Goodup from Requires improvement
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read this report on cqc.org.uk
September 2015Requires improvementup from Inadequate
Safe: Requires improvementEffective: Requires improvementWell-led: Requires improvement
Read this report on cqc.org.uk
June 2015Inadequate
Safe: InadequateEffective: InadequateCaring: GoodResponsive: InadequateWell-led: Inadequate
Read this report on cqc.org.uk
February 2014
Report published without a new overall rating.
Read this report on cqc.org.uk
November 2012
Report published without a new overall rating.
Read this report on cqc.org.uk
December 2010
Registered with the Care Quality Commission on 9 December 2010.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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