CQC report explained · a residential care home, run by The Willows Home

The Willows

74 Station Street, Rippingale, Bourne, PE10 0SX

Requires improvementpublished 1 July 2022, 4 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask

Safe?: Requires improvement; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Requires improvement; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Requires improvement; Are people treated with kindness and dignity?
Responsive?: Requires improvement; Is care built around the person? Care plans, activities, complaints.
Well-led?: Requires improvement; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC published its most recent report on The Willows on 1 July 2022. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk

The story over the years

Every inspection of The Willows

4 rated inspections over 7 years: the service has held its Requires improvement rating throughout.

July 2022Requires improvementcurrent rating
Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
We are reading this report · the original is on cqc.org.uk
February 2022Inspected but not rated
Safe: Inspected but not rated
We are reading this report · the original is on cqc.org.uk
August 2019Requires improvementdown from Good
Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
Read this report on cqc.org.uk
December 2016Goodup from Requires improvement
Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read this report on cqc.org.uk
September 2015Requires improvement
Safe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
Read this report on cqc.org.uk
June 2013
Report published without a new overall rating.
Read this report on cqc.org.uk
October 2012
Report published without a new overall rating.
Read this report on cqc.org.uk
April 2012
Report published without a new overall rating.
Read this report on cqc.org.uk
April 2011
Registered with the Care Quality Commission on 6 April 2011.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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